Ghafari IT Operations- Help Desk Technician in Dearborn, Michigan


General Summary:

The IT Operations – Help Desk Technician will apply skills and knowledge of the computer system to maintain and support users of Ghafari and G-TECH computer systems.

Essential Job Functions:

  • Responsible for monitoring Help Desk Ticket System, fielding Help Desk support calls, providing end user support, maintaining and organizing system backups, and file archiving and retrieving

  • Provides user support (Hardware and Software) for all office locations

  • Works closely with users to lend support with application, printing, plotting and file errors

  • Load/unload/upgrade system software/hardware as required

  • Configure phone and voicemail for employees

  • Assists in preventative maintenance of computers (hardware and software)

  • Provides user support for both internal and external clients (employees)

  • Deploys team oriented problem solving

  • Performs other related duties as assigned


Employment Qualifications:


  • Associates or Bachelor’s degree in Computer Science or Computer Science Technology, or related field requested


  • 5+ years progressive work experience in Information Technology

  • Experience working in a multicultural environment


  • Knowledge of:

  • Windows 8 and 10

  • Windows Server 2012 & 2016 operating systems

  • Autodesk applications

  • Backup Exec

  • Bentley applications

  • Microsoft Office Suite

  • Symantec Ghost

  • Excellent customer service and a positive attitude

  • Excellent verbal and written communication


Ghafari is a global engineering, architecture, process design, consulting, and construction services firm driven to understand and meet the distinct needs of every client. For nearly forty years, we have taken a personal approach to highly technical projects in complex markets. By blending insight with technological innovation, we help clients elevate their efficiency, sustainability, and impact.

Our full-service, in-house team works together to meet the unique demands of each project. Working side by side, market experts and discipline leaders exchange insights to uncover new opportunities for efficiency. This rigorous collaboration allows us to bridge smart design with precise functionality.

Ghafari was founded on the promise of technological innovation. Today, we are recognized as a pioneer in adopting and standardizing the latest advancements in our field. We aim to remain at the forefront of our industry and create ever-smarter spaces that help clients navigate new demands within their field.

Join our team and work on forward-thinking projects around the world.

Ghafari Associates, LLC is an Equal Opportunity / Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability in order to use our online system to apply for a position at Ghafari Associates, LLC, you may apply for positions in the following ways:

Connect to our job portal (

By fax at 313.436.8624; Attn: Human Resources

By mail at 17101 Michigan Avenue, Dearborn, MI 48126; Attn: Human Resources

In person at 17101 Michigan Avenue, Dearborn, MI 48126.

By email at

If there are any questions or additional accommodations that are required, please contact 313.441.3000 for assistance.

It is Ghafari Associates, LLC’s policy not to discriminate in its employment and personnel practices because of a person’s race, color, creed, religion, sex, national origin, age, weight, height, marital status, sexual orientation, gender identity, status as a qualified individual with a disability or a protected veteran, or any other classification protected by federal, state or local law or ordinance.

Job ID 2019-1338

Job Location US-MI-Dearborn

Category Information Technology